Complaints Procedure

Industrial Property Advice Ltd. (IPA)

Complaints Procedure

1.0 Introduction

IPA welcomes client comments as a means of improving our services to you.

2.0 Method

We will act as quickly as possible in dealing with any complaint whether verbal or written and if possible will work with you to try and resolve the matter.

Written complaints can be addressed to Mark Pickersgill, Managing Director at the company’s registered office or by email to mark@industrialpropertyadvice.co.uk.

Your letter or email should contain a clear statement of your concerns, any supporting documentation and an explanation of how you wish your complaint to be resolved.

3.0 Timescale

IPA aims to provide a response to your complaint within 48 hours of receiving your letter/email although in complex cases this may take longer and we will endeavour to keep you notified of progress and any reasons for delay.

4.0 Potential Outcomes

4.1 To dismiss the complaint where it is judged there is no action IPA can take to resolve the matter or where it is deemed there is no case to answer or where the complaint is trivial, malicious or vexatious.

4.2 If you remain dissatisfied after receiving our final response you may be entitled to refer to an alternative dispute resolution mechanism such as: –

Centre for Effective Dispute Resolution (CEDR)

The International Dispute Resolution Centre, 70 Fleet Street, London EC4Y 1EU

Tel: 02075-366-000

Email : info@cedr.com

Web: www.cedr.com